What we do with your information.

Our aim is to ensure that any records we have about you are accurate, secure, held in confidence and only accessed on a STRICTLY need to know basis.  A leaflet is available from reception if you require further information.  

We use Docmail to send out some patient letters. Docmail is provided by CFH Total Document Management Ltd a secure print and mailing company who provide print and mailing services for Local Government, GP’s, Dentists, Medical Practices, Schools, Exam Boards and Banks etc. throughout the UK.

The data is held by Docmail for only 28 days, then this is deleted from their servers. The data is not shared with anyone.  Docmail has 100% approval with Connecting for Health for Information Governance.  Practices have approval from the Information Governance Lead at Cornwall & Isles of Scilly PCT to use Docmail.  See below for further information:

CFC Docmail ISMS Certificate

CFC Docmail Data Processing Agreement

HSCIC Approved GP Systems

Privacy notice

Suggestion/Complaints

In line with NHS guidelines, we operate an in-house complaints system. If you have a suggestion or complaint please ask at Reception for our leaflet or contact Mrs Leigh Rowing-Parker, Practice Operations Manager

Complaints Leaflet

Penntorr - Cornwall Partnership Foundation Trust

REMOVALS FROM THE PRACTICE LIST 

This Practice supports the NHS Zero Tolerance policy.  Any form of threatening behaviour, verbal or physical, towards any member of the Practice team is always taken very seriously.

Should a patient continue to be abusive or violent the police will be called and the Practice then has the right to remove them from their list. Arrangements would then be made for them to access general medical services in a secure location which is currently provided at Bodmin Hospital.  Our Practice would have no hesitation in implementing this policy should the occasion arise.

Chaperone Policy

This organisation is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. A formal chaperone is a trained member of staff.

Wherever possible we would ask you to make this request at the time of booking appointment so that arrangements can be made and your appointment is not delayed in any way. Where this is not possible we will endeavour to provide a formal chaperone at the time of request. However occasionally it may be necessary to reschedule your appointment.

Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our Chaperone Policy.

If you would like to see a copy of our Chaperone Policy or have any questions or comments regarding this please contact the Practice Manager.